Once an order is confirmed, Under Now100 will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our customers to find an amicable solution that is fair to all parties. 

Now100 also reserves the right to cancel or refuse to accept any order placed due to various reasons including but not limited to, the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer.

REFUND POLICY

In case of a Damaged product 

While we take the utmost care of ensuring your order is packed with the extra security needed for handling glass bottles – there is damage sometimes. 

If your order is damaged, Now100 needs to be notified of a damaged product within 48 hours from the delivery date via email to [email protected] with the subject heading: “Damaged Package”. In the email please share your order number, image of invoice, 1 outer box image, 2 clear images of the damaged product and your phone number. 

In the case of multiple item shipments, only the affected product can be returned and replaced.

Please note, your email will be responded to within 24-48 hrs of receipt and we will work with you on doing our best to provide an amicable solution.

In case of Missing product

Now100 needs to be notified of missing products within 48 hours from the delivery date via email to [email protected] with the subject heading: “Missing Item”. In the email please share your order number, the image of the invoice, 1 outer box image, 2 clear images of the opened box with all the items that were sent and your phone number. 

We are unable to accept a refund request. But, we will be happy to promptly re-send the missing product.

An email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 

Cancellations

Once an order is submitted, it automatically goes to the packing department and we begin preparing to ship out the product. In case of cancellation, please send us an email with the Subject – “Cancellation” within two hours of your order.

Returns

Products once opened are not eligible for return except in special scenarios.  Please email us at [email protected] within 48 hours from the delivery date and inform us of your specific reason for wanting a return and we will do our best to service your request. In the email please share your order number, the image of the invoice, 1 outer box image, 2 clear images of the product and your phone number. 

Items that are shipped to Now100 without adequate packing to ensure a safe return and are subsequently damaged are not eligible for full return credit. 

Please note that shipping costs for returns are the responsibility of the customer. Please return via insured parcel post for tracking purposes. We cannot be responsible for return packages lost in transit.

Please return to:

Under The Now100

Address: T3-1707, NX-One, Plot No-17, Knowledge park-4, Greater Noida West,
Gautambudh Nagar, Uttar Pradesh – 201307
Tel: +91 – 8587005100

Please note, we are unable to accept returns due to variance in taste, texture, colour or aroma. 

This is because our 100% natural and pure, single-origin honey is unlike supermarket honey that is generally blended, ultra-filtered and pasteurized to create a uniform product. Now100 honeys are not processed and possess their own distinct flavour and colour and can also have variations in these characteristics from year to year with no two batches being identical. In addition, our honeys do crystallize as the crystallization of honey is a natural process of 100% pure honey.